Updated: 01/15/2016
Originally posted: 08/16/2013

The Washington State Department of Financial Institutions (DFI) warns consumers to verify that any lender with which they consider doing business holds a Washington State license for providing payday loan services. Consumers are urged to verify licensing status prior to giving the lender nonpublic personal information, such as social security number and checking account access.

DFI has received a complaint against Arrow One, LLC d/b/a Arrow One Lending (Arrow One). The complaint alleges that representatives from Arrow One were attempting to collect on a small loan by engaging in unlawful debt collection practices, such as calling at odd hours, at an excessive frequency, by threatening wage garnishment, and threatening either civil suit or criminal prosecution.

It appears that Arrow One is operating as a Tribal online payday lender. Representatives from Arrow One stated it the entity wholly owned by the Iipay Nation of Santa Ysabel and that it is therefore not subject to DFI’s regulations (claiming that a concept known as sovereign immunity applies). As a result, Arrow One, LLC claims it is only subject to the United States federal government’s regulations.

Arrow One, LLC d/b/a Arrow One Lending is not licensed by DFI. This entity is not registered to conduct business in Washington State by the Department of Revenue or the Secretary of State. Washington residents are advised that state law provides in RCW 31.45.105(1)(d) and (3) that a small loan made by an unlicensed entity to a person physically located in Washington is uncollectible and unenforceable in Washington State.

Arrow One, LLC d/b/a Arrow One Lending has been associated with the following web address: http://www.arrowonelending.com, telephone number: (855) 836-3647, fax: (855) 727-0530, email address: customerservice@arrowonelending.com, and mailing address: PO Box 648, Santa Ysabel, CA 92070.

If you have a complaint against Arrow One, LLC d/b/a Arrow One Lending, you may wish to contact:

Arrow One, LLC
PO Box 648
Santa Ysabel, CA 92070

Verify License

DFI strongly recommends that consumers deal only with those lenders that are properly licensed to conduct business. Consumers can determine whether lenders are properly licensed using the “Verify a License” feature on the DFI’s website atwww.dfi.wa.gov/consumers/findcompany.htm.

Report Fraud

Washington State residents, if you are suspicious of unlicensed activity by a payday lender please contact the Washington State Department of Financial Institutions at 1-877-RING-DFI (746-4334), or online at www.dfi.wa.gov.

If you live in another state, find your state regulator(link is external).

If you feel you have been the victim of a loan scam please contact the Federal Trade Commission at 1-877-FTC-HELP (382-4357) or online at www.ftc.gov(link is external); or contact the Consumer Financial Protection Bureau (855) 411-CFPB or online atwww.consumerfinance.gov(link is external). Because the scammers have access to bank account information and social security numbers, victims should consider themselves victims of identity theft and take appropriate precautions. The Federal Trade Commission has information for victims of identity theft available online at www.ftc.gov(link is external).

If you feel you have been the victim of a loan scam involving the Internet please contact the Internet Crime Complaint Center online at www.ic3.gov(link is external).

If you feel you have been the victim of a loan scam and are concerned about your personal financial information, contact your banking institution, and the three major credit bureaus.