netSpend Prepaid Debit Cards ~

scamFRAUDalert see it appropriate to issue this ALERT as consumer consumer alertcomplaints against netSpend are alarming. The complaints say that there are delays in gaining access to funds loaded on debit cards and delays in getting their tax returns and there are many hidden charges.

Multiple bank customers received phone call regarding prepaid card

NetSpend Corporation is a leading provider of reloadable prepaid debit cards and related financial services to underbanked consumers in the United States. We serve the estimated 60 million underbanked consumers who do not have a traditional bank account or who rely on alternative financial services. Our mission is to provide products and services that empower consumers with the convenience, security and freedom to be self-banked.


Better Business Bureau Customer Complaints Summary Read complaint details

1286 complaints closed with BBB in last 3 years | 505 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 165
Billing/Collection Issues 308
Delivery Issues 26
Guarantee/Warranty Issues 5
Problems with Product/Service 782
Total Closed Complaints 1286

2 thoughts on “netSpend Prepaid Debit Cards ~

  1. disgusted says:

    I bought a NetSpend reloadable Visa card from my local Food Lion. Paid $4.95 for card with an additional $75 to the grocery clerk. Got home & online cause I gotta pay my internet bill now. Seemed like it was loaded fine, until I tried to pay my net bill & the card kept getting declined. Went back to to find out my Visa card in my hand was a Mastercard on their(NetSpend) site. The numbers did not match either nor did the expiration date & showed $0 balance.

    I emailed NetSpend first explaining the situation. After I sent the email I noticed that it said they had a 48 hour turnover time. 2 days to resolve something this simple..really ?!

    I called customer service & spoke with Joy first who assured me the problem was solved. Got back on… nope, no changes. I kept trying & also sent them one of those blank emails without their address (sneaky).

    Called again a little later & spoke with Erwin. He was even more assuring & said it might take a couple of hours to resolve…hours ?! But I said okay cause well, he assured me. He even said there was cash on my balance, just couldn’t explain why nothing jived.

    Here it is 6:32am the next morning & still no email update, no phone calls & still no correcting the card problem on So now I’m still $79.95 in the hole.

    Guess I’ll go back to Food Lion & see if they will stand by this NetSpend company. After all, I paid Food Lion for this headache…they should be held accountable too.

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  2. Deborah miller says:

    I went to use my card and it said my card was on block because someone bought something, Now before I can not use my card, I have to show proof of who I am then they will unblock my card. I send proof already.

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